Troubleshooting
Troubleshooting
Please review the Alert Control Center page as alerts are one of the best tools in notifying you if there is action to be taken. The following table summarizes some of the faults that you may see and the action we recommend in resolving these faults.
| Status | Action |
| Input Overload (P1, P2, P3) | No action required. Fault will be resolved automatically once input power below the limit. |
| Output Overload (L1, L2) | Try to clear the fault by sending the API command "Reset All Statuses". Please contact support@clearblutechnologies.com to get more technical clarifications. |
| LVD (L1, L2) | No action required. The system will reconnect automatically once LVR is reached. The system is potentially operating above its energy allowance level. Please contact support@clearblutechnologies.com to help with performance optimization. |
| LVR (L1, L2) | No action required. System is in the process of reconnecting from the low voltage state. |
| Short Circuit (L1, L2, P3) | Try to clear the fault by sending an API command "Reset All Statuses". Please contact support@clearblutechnologies.com to get technical clarifications. |
| Auxiliary Short (Motion) | Try to clear the fault by sending a reset command "AUX (Motion) Fault Reset". Please contact support@clearblutechnologies.com to get technical clarifications. |
| BV-MAX | Please contact support@clearblutechnologies.com to clear the fault and get technical clarifications. |
| Maintenance | Please contact support@clearblutechnologies.com to get technical clarification. System might require a site visit and/or replacement of the certain component. |
| Service Expired | Service contract is due for renewal. Please contact support@clearblutechnologies.com to request the renewal quote if you have not received one yet. |
| Service Expires Soon | Less than 90 days left until the service contract expires. Please contact support@clearblutechnologies.com to request the renewal quote if you have not received one yet. |
| CHG-DIS-HIGH-TEMP (charging disabled due to high temperature) | No action required. Fault will be resolved automatically once battery temperature below the limit. |
If there are other faults that are not listed here that you are concerned with, please contact us at support@clearbluetechnologies.com for support.
Support
Please contact support with any questions or concerns with Illumience or the operation of your systems.
Email: support@clearbluetechnologies.com
Find Out More
Our goal is to deliver the most reliable and best performing off-grid products and services for lighting, IoT, telecom and small point-of-use devices.
Our Illumience cloud software is the industry’s most advanced, providing real-time, 24x7, remote control, monitoring and management of wind and solar powered devices.
Email: sales@clearbluetechnologies.com
Web: www.clearbluetechnologies.com and www.illumient.com
Phone: 855.733.0119 or +1 647.748.4822